Terms & Conditions
The general conditions of sale detailed below (hereinafter referred to as the “General Conditions”), exclusively govern the contractual relationship between any user of the site chem-tov.com (hereinafter referred to as a “User” or “You”) and the merchant chem-tov.com belonging to the commercial company whose trade name is “BH COMPANY” and whose registered office is located at 111 Boulevard de la Millière 13011 Marseille. Chem-tov.com may from time to time modify some of the provisions of its general terms and conditions, so it is necessary that these be read each time you visit the Chem-tov.com site. These modifications are opposable from the moment they are put on line and cannot apply to contracts concluded previously. Each purchase on Chem-tov.com is governed by the general terms and conditions applicable at the date of the order. We consider that by validating your order, you accept without reservation our general conditions of sale after having read them.
2. PLACING AN ORDER
To place your order, we put at your disposal the following website: https://www.chem-tov.com 24/24h and 7/7d
The sales prices indicated on Chem-tov.com are in euros and all taxes included but excluding shipping costs. We reserve the right to modify our prices at any time, but we commit ourselves to apply the current prices indicated on Chem-tov. We inform you that in case of display of an erroneous price, obviously derisory, whatever the reason (computer bug, manual error, technical error …), the order will be canceled, even in case of initial validation.
In the event that one of the products ordered is not available in our stocks, we undertake to contact you by e-mail within 5 days from the date of your order to inform you of this and to tell you how long, if any, this product could be delivered to you. If among the products ordered, some are temporarily unavailable, we will then offer to send you a refund.
In case you are interested in a product out of stock, a field allows you to enter your email address to be notified of its return to stock.
Please note that some parts may be sent after the usual shipping time. If one of the parts that make up your order is affected by this delay, the whole order will be shipped at the same time.
5. MODE OF DELIVERY
Your order will be delivered to the address provided at the time of purchase. When the article is indicated “In Stock” at the time of your order, the delay between the passage of order and the date of first presentation of the carrier at the place determined is the sum of 2 elements:
Packages are dispatched within 5 working days of receipt of your payment. We process and ship orders on business days, Monday to Friday, except holidays
Chem-tov.com makes every effort to meet the delivery times mentioned. Nevertheless, we cannot be held responsible for the consequences due to a delay in delivery or loss of package caused by a third party to the contract or by your doing or due to an unforeseeable and insurmountable cause constituting a case of force majeure. In case of non-receipt of a package within the time limits indicated, an investigation is conducted with the carrier and may take several days. During this period, no refund or return can be made.
Once deposited with our carriers, we are in no way responsible for the theft or loss of the package. In this case, please contact the carrier with your tracking number in order to open an investigation into the delivery of your package.
All our shipments are made via DHL EXPRESS. Deliveries to France are free of charge. Once your order is shipped, BH COMPANY is not responsible for any extension of the delivery time by the carrier. BH COMPANY cannot be held responsible for the consequences due to a delay in delivery.
6. CUSTOMS DUTIES
The customer is responsible for all customs fees and additional customs clearance charges (processing fees, local taxes). BH COMPANY will not, under any circumstances, suffer from the payment of these costs. The carrier, approved by the DGDDI (Direction Générale des Douanes et Droits Indirects) as a customs agent is entitled to request the payment of these costs in agreement with the country of delivery which delegates its authority to him. In the event that the customer validates his order and the payment thereof, he accepts possible customs and processing fees provided for in certain countries. This tacit agreement cannot be broken, also in the case of a refusal of delivery on the part of the customer, the customer will always remain liable for customs duties, and will be deducted from the amount of these in the refund of his order.
7. SECURED PAYMENT
Chemtov.com has chosen to ensure the security of payments with Monetico.
Payment in 2, 3 or 4 times with Alma
Le paiement en plusieurs fois/différé est disponible via notre partenaire Alma. La sécurisation des paiements est assurée par Alma et ses prestataires. Tous les paiements sont protégés par le 3D Secure.
Montant des achats
- P2X : Seuls les achats entre 50 € et 3 000 € sont éligibles au paiement avec Alma.
- P3X : Seuls les achats entre 50 € et 3 000 € sont éligibles au paiement avec Alma.
- P4X : Seuls les achats entre 50 € et 3 000 € sont éligibles au paiement avec Alma.
En payant en plusieurs fois avec Alma le Client ne paye pas de frais.
Alma est gestionnaire de télé-paiement et délivre un certificat électronique qui vaudra preuve du montant et de la date de la transaction conformément aux dispositions des articles 1316 et suivants du code civil.
Toute résiliation des CGV qui lient le Vendeur et le client, entraine la résiliation des CGU ente Alma et le client.
8. RIGHT OF WITHDRAWAL. SATISFIED OR REFUNDED
In accordance with Article L221-5 of the Consumer Code, the withdrawal period is 14 days from the day of receipt of the package (date on the tracking system being proof). Beyond this period, returns will not be accepted.
The package must be returned within 14 days following the request for return, the postmark being proof. Any package with a postmark showing a date older than 14 days will be refused.
The return costs are at the customer’s expense and we recommend that you return it as a tracked parcel.
TO MAKE A RETURN :
You can return your return to the following address:
111 Boulevard de la Millière
Exchange and refund
Can I change or cancel my order?
You can request the modification or cancellation of an order by contacting our customer service.
Please have your 5-digit order number preceded by a hashtag, which you can find in your order confirmation e-mail, and then contact us by e-mail at firstname.lastname@example.org
You have 7 days after receipt of your order to request a return, free of charge for orders shipped to metropolitan France. We invite you to formulate your return request by email at email@example.com respecting the return conditions available right here.
REFUSAL OF RETURN :
Chemtov.com reserves the right to refuse returns in the following cases:
- When the return label and the package are sent beyond 14 days after the request for return
- When the item is not returned in its original packaging or in poor condition
In case of dispute, the company BH COMPANY puts at your disposal a mediator of the consumption
For all problems related to your return, 3 solutions, please contact us :
- call customer service from Monday to Friday 10h-12h / 14h-17h to +33 (0)9 84 30 78 07
9. FAULTY PRODUCT
You have a maximum of 3 days after receipt of your order to inform us of a defect on a product received.
In this case, we invite you to inform us of the defect by contacting us by email at the following address: firstname.lastname@example.org and send us a photo of the defect in addition to your message.
We will send you a new part if it is still in stock. Otherwise, we will offer you a credit note for the amount or part of the amount of the defective item or a refund. Please note that no claim will be taken into account if you exceed the 3-day period after receipt of your order to notify us of a possible defect. In the same way, no complaint will be taken into account if the item has been worn and/or no longer has its label.
10. PROTECTION OF PERSONAL DATA
The information that you communicate to us being essential for the treatment and the routing of the orders, the establishment of the invoices and the contracts of guarantee, their absence involves the cancellation of your order. By registering on chemtov.com, you agree to provide us with sincere and true information about you. The communication of false information is contrary to the present general terms and conditions as well as to the conditions of use appearing on chem-tov.com. Personal information is processed in accordance with the provisions of Directive 2002/58/EC on the processing of personal data, which means in particular that: Your personal data may only be collected and processed in accordance with the purposes stated at the time of collection. You have the right to access and rectify this data at any time, as well as the right to object to it, in order to verify its accuracy and to have any errors corrected. To do so, please contact us at the following address: email@example.com specifying your contact details.
The products we offer are covered by the legal guarantees of French law: the legal guarantee of conformity and the guarantee of hidden defects.
For any questions regarding your order please contact us at the following address: firstname.lastname@example.org. Our telephone customer service is also available from Monday to Friday from 10am-12pm / 2pm-5pm to +33 (0)9 84 30 78 07 .
We thank you to provide you with all your information relating to your customer/order area to facilitate our exchanges.